WhatsApp liveTenant agent workspace
Agent templates
Approved replies available in conversations
Agents can search, preview, and insert approved WhatsApp templates without accessing admin-only creation or sync controls.
Records
Templates
| Template | Category | Language | Quality | Usage |
|---|---|---|---|---|
| Appointment reminder | Utility | English | High | Allowed |
| Payment confirmation | Authentication | English | High | Allowed |
| Trial expiry notice | Marketing | Arabic | Medium | Allowed |
Connectivity
Connected modules
Approved templatesPrimary dependency
Conversation insertLinked to this screen
Variable previewLinked to this screen
Permission-safe accessLinked to this screen
UX coverage
Required states
DefaultReady content, hover states, and focused inputs.
LoadingSkeleton rows, disabled duplicate action, and progress copy.
ErrorInline validation, retry action, and activity log entry.