Assigned chats186 waiting reply
WhatsApp liveTenant agent workspace
Agent performance
Assigned, resolved, response time, and messages sent
Show personal productivity, first response time, resolution rate, AI usage, and conversation performance.
Resolved today31+9 vs yesterday
Median first reply1m 42sTarget under 2m
AI drafts used4684% accepted
Records
Conversation performance
| Customer | Assigned | Resolved | First Reply | Status |
|---|---|---|---|---|
| Nora Trading | Aisha | Yes | 1m 18s | Completed |
| Blue Palm Clinic | Omar | No | 2m 05s | Open |
| Jeddah Motors | Mina | Yes | 1m 44s | Completed |
Connectivity
Connected modules
Conversation assignmentPrimary dependency
Resolution statusLinked to this screen
Agent metricsLinked to this screen
AI usage logLinked to this screen
UX coverage
Required states
DefaultReady content, hover states, and focused inputs.
LoadingSkeleton rows, disabled duplicate action, and progress copy.
ErrorInline validation, retry action, and activity log entry.